A Dedicated Team To Enable Growth
A lease administration and software solutions firm was experiencing growing pains in 2005. Their marketing efforts were effective but they were challenged to meet the demands of their clients because they were understaffed. Eximius BPO provided a solution that supported their existing team by taking non-critical tasks from them. Not only did this improve productivity but also their bottom line and quality.

“We had not found a cost effective, scalable solution to our abstracting and lease administration support needs. This limited our ability to bring larger clients on board quickly or to start up multiple clients concurrently. Because we had tried so many different solutions, we were very skeptical that any third party resource would be able to learn our specific processes and requirements quickly, and consistently and accurately execute those processes and requirements. Knowing that we had one of our largest clients coming on board in January 2006, we were forced to consider outsourcing options. We chose to work with Eximius BPO because they made impressive yet reasonable claims about their offering and abilities. Eximius BPO got up to speed very quickly and has been able to consistently provide quality work. More importantly, they have consistently delivered on all their claims over the last few years.”

A Database Audit to Ensure Accuracy
and Find Savings
A major Retailer decided to outsource its abstracting work to a 3rd party service provider.  The task was to abstract all its new leases directly into its software system and support all the back offi ce and administrative work of the internal real estate administration team. In addition, the provider was required to audit and update all existing abstracts as compliance issues were costing the company millions of dollars. After testing several vendors, they selected Eximius.

“Our primary considerations were accuracy and promptness of work. Secondary were sustainability of the company chosen, their security and technology, communications ability and price. Eximius won the contract because of their great business process. We continue to work with Eximius because we consider them as an extension of our lease administration department. This has allowed us to reallocate our resources to more critical areas.”

A High-Pressure Project to Meet a Transaction Oriented Timeline
A company that specializes in consulting and due diligence work was looking for a sustainable solution that could help with high-value analysis and meet the critical deadlines they consistently work under. They were looking for a provider that could adapt to their processes and ensure that the end product would not create more work for them by having to correct all the errors.

 “We evaluated every outsourcing company and Eximius demonstrated that the staff understood lease abstracting better than the others. The flexibility of scaling up to meet even the largest projects coupled with a strong command of both the English language and U.S. leases made the decision quite easy. Although other firms were less expensive, their quality suffered. We feel like we have built a personal relationship with the folks at Eximius. For us, this business is predicated on a give and take. Although the market has changed the last few months, we remain committed to Eximius because we know that loyalty today will pay off in the future.”